Frequently Asked Questions

What does it cover?

A Maintenance Agreement covers your telephone system, desktop handsets, BT lines, voicemail and specific system cards.

Do you use new or refurbished equipment?

If a maintenance issue occurs and something needs replacing it will be replaced free of charge with new equipment

What level of service can I expect?

Supply Communications Maintenance Agreements offer a 15 minute (very urgent) and maximum 4 hour response time during normal working hours Mon-Fri. The vast majority of maintenance issues on a Siemens system can be diagnosed and rectified remotely, whilst you are on the phone, all within 1 hour. This is a claim that many other providers can only dream of.

How do I contact someone if a maintenance issue arises?

You can report a maintenance issue online. Click on the tab on the homepage and fill out the maintenance form.

Who can I contact for more information?

If you would like more information on maintenance agreements please call 0800 294 2030